contact us

FAQs

returns?

Returns will be accepted if the product has not been used, and is in the original packaging. Returned Items must be shipped within 30 days of delivery. Please fill out the contact form and select “Return” from the drop down menu, followed by a brief explanation of what went wrong. Our support team will send you a confirmation email with shipping instructions, including a pre-paid label. DJAY is committed to customer care, returns are always free.

exchanges?

Exchanges will be accepted if the product has not been used, and is in the original packaging. Exchange Items must be shipped within 30 days of delivery. Please fill out the contact and select “Exchange” from the drop down menu, followed by a brief explanation of what went wrong. Our support team will send you a confirmation email with shipping instructions, including a pre-paid label. DJAY is committed to customer care, returns are always free.

shipping?

Shipping times are slightly delayed due to the current global pandemic. Rest assured, we are working closely with our carriers to get you your shipment as soon as possible. You will receive a confirmation email when your order is placed, followed by a shipping confirmation email as soon as your package is shipped. If you have any questions/concerns regarding the shipment of your order, please feel free to contact us.

how does djdirt give back?

DJAY is built on community, family, and experience. That’s why our goal is to help get more people outside. We believe in random acts of kindness, and taking care of our community and supporters. Check in with our social pages to follow along.